What Ruby states about the maximum payout, what that works out to, and why we do not publish a processing time.
The ceiling is written as 10x bonus, so it is not one number — it moves with the size of the bonus actually credited:
| C$1,600 bonus (the full bonus) | ceiling C$16,000 |
| C$800 bonus (half the bonus) | ceiling C$8,000 |
| C$400 bonus (a quarter of it) | ceiling C$4,000 |
What the multiple is measured against is not spelled out in what we could verify. Our reading is the credited bonus. That is a reading, not a quotation. It is a single question in live chat, and it settles what the cap really is.
| Maximum cashout | 10x bonus — stated as a multiple, not a flat sum |
| Welcome bonus | C$1,600 |
| Wagering requirement | 35x |
| Time to clear the bonus | 30 days |
| Minimum deposit | C$20 |
These are the operator's own stated figures. We leave out payout speed, fees and method limits — none of that is verified on our side.
There is no honest figure we can put here: Ruby publishes no processing time that we could confirm. What we do have on record: the stated maximum cashout is 10x bonus. The estimate attached to your chosen method appears before you confirm the request — that is the only figure tied to your actual account.
One more thing worth knowing, because the wording confuses people:
What the buttons say differs from site to site — what happens in what order does not. A pending request that has not moved for several days is a support question, and it is worth asking in writing so the answer is on record.
Bonus funds in play change what a withdrawal request does. On the full C$1,600 at 35x, that means C$56,000 of wagering before the balance is payable. Clear it, and the ceiling on what that bonus can pay out is C$16,000. Cashing out mid-playthrough is normally treated as abandoning the offer, winnings included.
Across this industry the first withdrawal takes longer than the ones after it, and the reason is identity checks rather than the payment itself. Registration is not verification; the real check waits until there is money to send. We have not tested this at Ruby with real money, and we are not going to describe a process we have not seen.
Spread across 30 days, the requirement comes to roughly C$1,867 daily. Worth separating from payout timing: this deadline is stated, the processing time is not.
Where the account currency and the bank currency differ, someone applies a rate. The spread belongs to the institution doing the converting. This is a general mechanic, not a statement about this operator.
Deposits and payouts are usually tied together by design, not by choice. The rule sits above the casino, and that is why it is applied so rigidly. Choose the deposit method as if it were the payout method, because it usually is.
The check exists because the operator has to satisfy its own regulator before releasing money. Usually identity, address, and ownership of the payment method. Sending clear documents at the first request, rather than after a rejection, removes most of the delay people later complain about.
A screenshot of the request — amount, method, timestamp, reference — costs nothing and settles arguments that memory cannot. If a dispute reaches the regulator, that record is most of your case.
These are the usual causes across the industry — not findings about this operator, which we have no way to observe:
Name mismatch. the payment account has to belong to the account holder.
Verification not finished. the single most common cause, and the most avoidable.
A bonus still in play. wagering unfinished means the balance is not payable yet.
An amount above a per-transaction limit. large sums may be split whatever the overall ceiling says.
A floor usually exists alongside the ceiling, and small balances run into it. Ruby does not publish one where we could verify it, so we state no figure. The cashier refuses the request if the amount is below it, which is the quickest way to find out what it is.
What is known and what is not, side by side:
Not without finishing the wagering — C$56,000 on the full offer. Requesting a payout before that normally forfeits the bonus and anything it won.
Licensed operators have to verify who they are paying. The check lands at the first withdrawal rather than at signup, which is why the first payout is the slow one.
Read against the full C$1,600 bonus, roughly C$16,000. The terms do not state what the multiple applies to, so confirm the base with support before depositing.
No processing time is stated in the terms we could verify, so we do not publish a figure. The cashier shows the current estimate for your chosen method before you confirm the request.
The payments page covers money going in; the bonus page covers the offer whose terms are referenced above.
Limits and conditions change — the operator's own page is the current version.
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